SweatTax Support

How does check-in work?

For gym workouts, open the app when you arrive and tap "Check In." SweatTax uses your GPS location to verify you're within the gym's geofence. Stay for at least 5 minutes to complete the check-in. For at-home workouts, start the in-app timer and keep it running for at least 25 minutes while you work out.

What is the check-in window?

Your check-in window opens at your scheduled workout start time. You have a 15-minute grace period after the start time to check in. After that, the session is recorded as missed.

I got charged for a workout I actually did. What do I do?

Submit an appeal within 24 hours of the missed session by emailing support@sweattax.com with "Appeal" in the subject line. Describe what happened (GPS failure, app crash, etc.) and we will review it manually. We err on your side when verification is genuinely ambiguous.

Why isn't my GPS check-in working?

Make sure location permission is set to "While Using the App" or "Always" in your device settings. If you're indoors, GPS accuracy can vary — try moving closer to a window or exterior wall. If the problem persists, email us and we can look into an appeal.

How do I add or change my payment method?

Go to Settings in the app and tap "Payment Method." You can add a new card or update your existing one at any time.

What happens after 3 missed workouts?

After 3 unpaid missed sessions, scheduling new workouts is temporarily blocked. Pay your outstanding balance from the Settings screen to restore full access.

How do I delete my account?

Email us at support@sweattax.com with the subject "Delete My Account." We'll remove your account and all associated data within 30 days. Any outstanding balance must be settled first.

Is my payment information secure?

Yes. Payments are processed by Stripe, a PCI-compliant payment provider. SweatTax never stores your full card number, CVV, or billing address on our servers.

Can I pause my plan (vacation, injury, etc.)?

If you need to pause due to injury, travel, or other circumstances, email us and we'll manually adjust your plan so you aren't penalized. Pause functionality will be available directly in the app in a future update.